• Free shipping for customer orders in the United States.
• We process orders to ship 1-2 business days after received.
• Standard shipping times vary from 2-5 business days.
• Expedited shipping is available for purchase prior to checkout and cannot be added once an order is processed. (You are welcome to cancel your order and re-order with faster shipping.)
• If for any reason an item is out of stock or there is a hold up with your order, you will be notified immediately via the email address the order was purchased with.
• You will receive an email confirmation of your order as soon as order is placed.
• An additional email confirmation with package tracking will be sent immediately following order being shipped.
• Please check your spam folder if you do not receive these confirmation emails.
• We are unable to process orders over the phone. Please email info@thankfulgreetings.com with any questions, concerns or cancellations.

• If you receive a defective, damaged, or incorrect item, please let us know right away by emailing us at info@thankfulgreetings.com so we can make it right.
• If you're not as enamored with our products as we are, please send us an email so we can work out a solution.
• We're always happy to evaluate any issues and find a solution that works for you.
• To receive a refund or replacement, we must be contacted within five business days of the order being received.
• Thankful Greetings is not responsible for lost, stolen, mis-routed or undelivered shipments or those seized by customs.
• Please note that Final Sale and Clearance items are not returnable or exchangeable and will be labeled final sale.

Please contact us immediately if you need to cancel your order. Because of our swift fulfillment times, we are unable to cancel your order after 9 AM Central Time the next business day after it has been placed.

If it is past the time that we've processed your order, you are welcome to contact us to generate a return.

• You will receive an email confirmation of your order as soon as order is placed.
• An additional email confirmation with package tracking will be sent immediately following order being shipped. 
• Please check your spam folder if you do not receive these confirmation emails.
• If for any reason an item is out of stock or there is a hold up with your order, you will be notified immediately via the email address the order was purchased with.
• We are unable to process orders over the phone. Please email info@thankfulgreetings.com with any questions, concerns or cancellations.

Yes, we do! If you are a business with a resale tax ID (reseller's permit), please learn more here.